1. Scope of This Policy
This Refund Policy applies to software products sold by Zidishops.
2. Software and Digital Goods (Speed Delete)
Speed Delete is a digital desktop software product delivered electronically.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee from the date of purchase. If you are not satisfied with Speed Delete for any reason, you may request a full refund within 30 days.
If you experience technical issues, we encourage you to contact our support team first at support@spdelete.com. Many issues can be resolved quickly. However, you are always entitled to a refund within the 30-day period regardless of the reason.
How to Request a Refund
Refunds are processed by the platform where you made your purchase:
| Purchased From | How to Request Refund |
|---|---|
| spdelete.com | Email support@spdelete.com |
| Microsoft Store | Request refund via Microsoft |
| Other platforms | Contact the platform's support |
For purchases made on spdelete.com, payments are processed by our authorized reseller and Merchant of Record. They handle billing, payment confirmation, and refunds.
Refund Process Timeline
- Refund Request: Submit your request via email or platform
- Review Period: Typically 2-3 business days
- Processing Time: 5-10 business days after approval
- Payment Method: Refunds issued to original payment method
What Happens to Your License After Refund
- Your license key will be deactivated
- Speed Delete PRO features will be disabled
- You may continue using the FREE version
- You must stop using PRO features
3. Contact Information
Technical Support
Email: support@spdelete.com
Billing Inquiries
Contact the platform where you purchased
4. Bank Statement Descriptor
Charges may appear under our payment processor's name rather than Zidishops or Speed Delete.
5. Policy Updates
This policy may be updated periodically. The current version applies to future purchases.
Effective Date: January 21, 2026